Freight & Logistics FAQ — Your Questions Answered
Find answers to common questions about CargoRx trucking, freight brokerage, staffing, and logistics services. Get the details you need. Contact us anytime.
Shipping Basics
- What is the difference between LTL and FTL shipping?
- LTL (Less-Than-Truckload) is for shipments that don't require a full trailer, typically under 10,000 lbs or fewer than 10 pallets. Your freight shares truck space with other shipments, making it cost-effective for smaller loads. FTL (Full Truckload) provides a dedicated trailer for your freight, typically for 10,000+ lbs or 12+ pallets. You get dedicated space, faster transit times, and less handling. Learn about LTL | Learn about FTL.
- How are freight shipping rates calculated?
- Traditional LTL carriers calculate rates based on weight, dimensions, distance, freight class (NMFTA classes 50–500), and accessorials. CargoRx uses a volumetric pricing algorithm — rates are based on the space a shipment occupies rather than standardized commodity classes. This provides transparent, fairer pricing with no surprise reclassifications.
- How long does freight shipping typically take?
- LTL typically takes 2–7 business days. FTL typically takes 1–3 business days for direct point-to-point delivery. Time-definite services offer guaranteed delivery within specific windows (1–2 hour precision available). Expedited options include same-day or next-day service for urgent shipments.
- What documents do I need for freight shipping?
- Essential documents: Bill of Lading (BOL) — legal contract between shipper and carrier; Packing List with detailed contents; Delivery Receipt as proof of delivery; Special Permits for oversized or hazardous materials.
CargoRx Service Questions
- What makes CargoRx different from other freight carriers?
- Unlike traditional carriers that transfer your freight multiple times (creating up to 16 handling points), our Direct shipping model moves shipments straight from origin to destination. This dramatically reduces damage risk, cuts transit times, and provides real-time visibility with our company-owned equipment and employee drivers. We maintain a 99.9% damage-free delivery rate.
- Do you offer same-day or expedited shipping?
- Yes, we offer time-definite delivery services with 1–2 hour precision windows. For urgent needs, we can offer expedited options including same-day and next-day service, subject to origin, destination, and equipment availability.
- Can you handle temperature-controlled shipments?
- Absolutely. We maintain a specialized fleet of temperature-controlled vehicles capable of maintaining precise temperature specifications from −20°F to +80°F, with continuous monitoring throughout transit for both LTL and FTL shipments. Temperature-Controlled LTL | Temperature-Controlled FTL.
- What geographic areas do you service?
- We provide service throughout the 48 contiguous United States through our asset-based fleet and trusted carrier network.
- What is your damage-free delivery rate?
- We maintain a 99.9% damage-free delivery rate, significantly higher than industry standards. Our direct shipping model eliminates multiple transfers and handling points that cause most freight damage.
- Can you handle oversized or overweight shipments?
- Yes, we handle oversized loads requiring special permits. Our team manages all permit requirements, route planning, and escort coordination across multiple jurisdictions for loads exceeding standard dimensions (8.5' wide, 13.5' high, 80,000 lbs).
- How quickly can I get a freight quote?
- You can get an instant quote through our online quote tool at cargorx.com/quote, typically within minutes. For complex shipments, our team will provide a detailed quote within 2–4 business hours. Get a quote now.
Brokerage & Staffing Questions
- What is the difference between a freight broker and a carrier?
- A freight broker arranges transportation between shippers and carriers, while a carrier actually owns the trucks and moves the freight. CargoRx offers both services — asset-based shipping with our own fleet and freight brokerage through our vetted carrier network. Learn about brokerage.
- Can you provide dedicated trucks for my business?
- Yes, through our Concierge Freight Brokerage service, we offer dedicated capacity for high-volume shippers with fixed pricing, dedicated account management, and priority fleet access.
- Do you offer logistics staffing?
- Yes, CargoRx staffing connects businesses with trained logistics specialists for flexible (10–40 hours/week) or dedicated (full-time) engagements. Learn about staffing services.